From: | Martin |
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Date: | 1/2/17 4:05 AM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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When having the AD integration turned on, users cannot login with their username+password in the console. All users have successfully been pulled from the AD but they cannot login. Any ideas as to why this is happening? |
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From: | Synametrics Support |
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Date: | 1/3/17 9:27 AM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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Martin, There are two kind of users in Xeams:
Which one are you using? If they are local, make sure to use the full email address. |
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From: | Martin |
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Date: | 1/3/17 10:07 AM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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I am using AD integration. All users have been successfully imported but no AD user can login. I have tried all combinations of user ID I can think of that might otherwise be an option when logging into a Win domain: - martin - contoso\martin
None of this seems to working, where my domain in this case would be contoso.local... |
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From: | Synametrics Support |
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Date: | 1/3/17 10:44 AM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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Martin, The only combination that should work are "martin" and "contoso/martin". Are you getting any error messages in the "Active Directory Integration" screen? Additionally, check Xeams.log for errors related to AD after a failed login attempt.
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From: | Martin |
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Date: | 1/18/17 2:36 AM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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Hi, Neither "martin", nor "contoso/martin" is working. There are no errors related to this in the Xeams.log and no error messages shows up in the AD Integration screen. |
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From: | James |
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Date: | 3/26/18 2:02 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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I am having the same issue. I found this thread and found no resolution so it still seems to be open.
I have AD integration turned on - all users import without fail. No errors in logs and NOT ONE user can login. I have tried all combinations as well. I have started a support ticket and have not received a call back at this point.
I need this resolved asap please respond. James |
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From: | James |
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Date: | 3/26/18 2:20 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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I have looked at the password log and get this.... 018-03-26 11:17:37,073 - Incorrect password attempted. IP Address: X.X.X.X Source: Http Server. Attempt number 3. Login: xxxxxxxxx still have used the same password to login to the workstation this morning.
Is support working today? When will I get a call and some help resolving this issue please? James |
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From: | James |
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Date: | 3/26/18 2:22 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
Post a follow up |
I have tested and local xeams account login works. I even used the same password for the test to be sure the password was not the issue.
Still looking for that call back - need help soon! |
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From: | James |
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Date: | 3/26/18 2:57 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
Post a follow up |
I have tested and local xeams account login works. I even used the same password for the test to be sure the password was not the issue.
Still looking for that call back - need help soon! |
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From: | Synametrics Support |
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Date: | 3/26/18 2:34 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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We tried searching for emails that came from your email address but could not find any. Did you use a different address? Could you please send us an email and we will try solving this problem via email. The original post is very old and a lot have changed since then - that is why it will be easier to answer this problem via email.
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From: | Anonymous |
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Date: | 3/26/18 3:03 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
Post a follow up |
I just sent an email directly to support per your request
James |
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From: | Synametrics Support |
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Date: | 3/26/18 3:07 PM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
Post a follow up |
James, We did not receive any message. What address did you send it to? It should be support@synametrics.com . I even checked in our Xeams to ensure it was not quarantined by mistake. Alternatively, can you call us at +1609-750-0007 |
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From: | simon |
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Date: | 11/9/23 9:11 AM |
Topic: | Users cannot login when integrated with AD |
Type: | General Discussions |
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Worked for me. This issue was driving me crazy. Thanks for posting. |
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