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From: Oliver
Date: 9/5/19 5:33 AM
Topic: Message Search
Type: General Discussions
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Let's say I am looking for messages from alibaba.

Entering "ali" as the search string will not yield any results. I have to enter "alibaba" for the messages to be found.

 

I'm wondering why you chose to do it this way. Implementing a substring search would make more sense IMHO.

 

Thanks

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From: Synametrics Support
Date: 9/10/19 10:32 AM
Topic: Message Search
Type: General Discussions
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Oliver,

Searches in Xeams are indexed to make them faster. As a result, only entire words are indexed. Partial words cannot be indexed and if Xeams did that it would take very long to search. Therefore, following rules apply when searching for sender/recipient.

  • Search for entire email
  • Search for one whole word either in domain name or user's name
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