[BUG] - Sandbox for URL's re-direct to utilities menu James
    [BUG] - Sandbox for URL's re-direct to utilities menu Synametrics Support
        [BUG] - Sandbox for URL's re-direct to utilities menu James

From: James
Date: 10/21/20 5:51 AM
Topic: [BUG] - Sandbox for URL's re-direct to utilities menu
Type: General Discussions
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Morning Techs / Devs.

It seems when using the unsubscribe or clicking other links within a quarantined message you are no longer directed to the URL sandbox analysis page and instead are redirected to the troubleshooting utilities page.  Sandbox is working on the main email page but the link analysis after clicking is not?  Anything that needs to be done? Very important feature for clients, an update/hotfix would be highly appreciated.

Thanks!

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From: Synametrics Support
Date: 10/21/20 10:01 AM
Topic: [BUG] - Sandbox for URL's re-direct to utilities menu
Type: General Discussions
Post a follow up

We are not able to reproduce this on our end. Is this happening with every email or just some of them?

Could you please send us a sample URL via email.

 

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From: James
Date: 10/21/20 1:41 PM
Topic: [BUG] - Sandbox for URL's re-direct to utilities menu
Type: General Discussions
Post a follow up

Thanks for getting back to me so promptly.  It seems to be a false alarm as only that one specific link is causing the issue by re-directing us to the trouble shooting page. 
Clicking other email links in different emails seems to trigger sandbox analysis perfectly. I've told the Admins to keep a look out and will report back with any findings.

Thanks guys.

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