Free Platinum support for first 30 days

We understand you will have questions when you first install Xeams and wanted to ensure that we are here to help you.

We have made our Platinum Support package absolutely free for the first 30 days and encourage you to contact our support department for any questions you may have related to Xeams.

How to contact us for support

We recommend that you always initiate a support request by sending an email generated through the Admin Console by clicking the Contact Support button on the home page. Refer to the image below.

When you initiate a support request from Admin Console it sends us important information regarding your environment, such as memory/disk usage and important configuration parameters. This information helps our support department to answer your question efficiently.

No emails are sent from your system to our support department.