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Document information
| Document ID: | 1235 |
|---|---|
| Subject: | Notification Reports |
| Creation date: | 1/19/10 1:25 PM |
| Last modified on: | 1/19/10 2:33 PM |
Notification reports
Xeams can automatically send notification reports containing a summary of emails that have been quarantined for a user. This email contains the subject, sender and score of the actual message. Using this report individual can restore any message that gets incorrectly quarantined by the system. They can also mark a message as good to prevent it from getting blocked in the future.
This report is sorted by score. Messages with a lower score has a higher probability of getting blocked and therefore, users only need to look at the first few messages. Messages that appear towards the bottom are almost always junk.
When are these reports sent?
By default, Xeams sends this report at midnight containing a list of emails that were quarantined in the previous day. Follow the steps below to change this default behavior.- Log in to Admin Console
- Click Manage Users under Server Configuration
- Click Edit next to the desired user
- Specify the times you want Xeams to generate this report. You can specify up to 5 different times. Refer to the image below.
Bulk modification
Follow the steps below to modify the report schedule for every user.
- Log in to Admin Console
- Select Manage Users under Server Configuration
- Click Modify report schedule towards the top
User comments
Posted by Jay Martin on 1/27/12 11:47 AM
It sure would be nice if there was a way to whitelist outbound mail from notifications@synametrics.com. I have found no way to do this. Outbound messages from this address do not even show up in the message repository. In the outbound smtp failure log some messages from notifications@synametrics.com show up as "550 5.7.1 Message rejected as spam by Content Filtering."
Posted by Jay Martin on 1/26/12 12:30 PM
Why do some users not receive the Notification Reports? The log shows it is filtered due to content filtering. I have white listed and score adjusted every way I know how. Some get it, some don't.
