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Document information
| Document ID: | 1067 |
|---|---|
| Subject: | Restoring quantined emails |
| Creation date: | 11/9/09 8:35 AM |
| Last modified on: | 11/9/09 8:56 AM |
Restoring quarantined emails
Often users have to restore emails that are quarantined. Follow the steps below to restore any message.
- Log in to Admin Console
- Click Search Messages under Message Repository to search for the desired message.
- Once the message is found, click Restore from the Action column.
Troubleshooting message restore
When a message is restore, it gets resent to the Xeams server as if it were a brand new message. This means the following occurs in the back-ground.- An MX lookup is performed internally to figure out what machine accepts email for the domain, which typically resolves to the public IP address of the machine where Xeams is running.
- The message headers are reassigned by the receiving SMTP server
Local Host File
This step is applicable if you are using Xeams in either Firewall or Hybrid mode. Use the following steps to add an entry into the local host file.- Log in to Admin Console
- Click Manage Local Host File under Server Configuration menu
- Add a new host. For Domain name, enter the domain of your email server and for IP, enter the local IP address of your actual email server. DO NOT enter the public IP address.
