Synametrics Global Support

As a Synametrics customer, you can expect our highly trained, responsive, and knowledgeable Global Support Engineers to work with you thought the various phases of your implementation, deployment and beyond. Our support team not only guarantees customers have ready access to a world-class support network but also works to transfer crucial knowledge so that customers can run rapidly to achieve technical self-sufficiency.

Support Options

There are two types of support options:

Basic Support
Platinum Support

Basic Support - Free and available to everyone

There is no charge for this support and it includes:

Free upgrades to the software
Free updates to junk filtering rules
Access to our public discussion forums. These forums are open to public. Although our engineers often answers questions posted by other users, there is no guarantee on response time.
Support discussion list. Click here for details.
Access to our Knowledge Base articles

Platinum Support - available for a fee

This type of support is based on an yearly fee and includes:

Everything included in basic support
Email support
Telephone support
24 hour guaranteed response time
Access to pre-release versions of the software

Click here to see our pricing structure.

Click here for details

Purchase platinum support

Click here to purchase Platinum support once you initial 30 days are over.

Contacting us for support

Click here for instructions on how to contact us for support.