|Subject:||Troubleshooting outbound email problems|
|Creation date:||12/14/15 4:35 PM|
|Last modified on:||12/14/15 4:35 PM|
Step 1 - Mary clicks the send button in her email client and gets an error. Possible reasons for such error are:
Step 2 - Message is received by Xeams. Click here to see how to verify this step.
Step 3 - Once an out-bound message arrives in Xeams it will:
Step 4 - Message is delivered to the final destination. To confirm if a message was delivered, search for the recipients email address in OutboundAuditTrailSuccess.log file.
If you see an entry in this log file, that means the recipient server has accepted the message. If the end-user claims that they did not receive it, that means a problem on their end.
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