|Subject:||Troubleshooting outbound email problems|
|Creation date:||3/17/09 9:03 AM|
|Last modified on:||5/3/12 10:40 AM|
Troubleshooting problems related to out-bound emails
Consider the following scenario:
- A user Mary (mary@yourCompany.com) wants to send an email to John (John@BusinessPartner.com)
- John is a user on the Internet who may or may not use Xeams
- Mary is a user on your network and has specified the host name or IP address of Xeams' machine in her MS Outlook or Thunderbird client.
Step 1 - Mary clicks the send button in her email client and gets an error. Possible reasons for such error are:
Step 2 - Message is received by Xeams. Click here to see how to verify this step.
Step 3 - Once an out-bound message arrives in Xeams it will:
Step 4 - Message is delivered to the final destination. To confirm if a message was delivered, search for the recipients email address in OutboundAuditTrailSuccess.log file.
If you see an entry in this log file, that means the recipient server has accepted the message. If the end-user claims that they did not receive it, that means a problem on their end.
Posted by Attilio Baldini on 3/1/13 9:28 AM
All my outbound email don't reach the destination. I don't havethe log files: ◦SMTPOutboundConversation.log ◦SmtpQueue.log ◦OutboundAuditTrailFailure.log What is wrong with my installation?
Posted by Mathew Sosnowski on 9/27/12 2:39 PM
I am having difficulties getting Xeams to send the emails. All the logs point to a successful send but The email is never received. I found all the good emails in the xeams/goodEmails/ folder so I decided to copy them to the xeams/OutboundMailQueue/ folder and within a couple minutes all the emails I was trying to send finally arrived and the OutboundMailQueue folder was once again empty. I am at a loss as to why its not putting the emails in the outbound folder I don't see a setting anywhere that I missed. So according to the instructions above there should be one more problem why xeams will not send email. It does not copy to the OutboundMailQueue folder