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Replying to a message from: Synametrics Support

Try the following:

  • Stop Xeams
  • Using Windows File Explorer, go to the installation folder, which should be C:\Xeams. On Linux, the path is usually set to /opt/Xeams. This is called the $INSTALL_DIR.
  • Go to $INSTALL_DIR\config folder and open AppConfig.xml
  • Search for configFlags. If the value is 8, change that to 0.
  • If it is anything other than 8, make a backup copy of your file, temporarily set it to 0 and post another message with the actual value. We will let you know the final value for this parameter.
  • Save the file and restart

The integer you see in configFlags is actually a BITMAP that can hold up to 64 boolean values. Therefore, we will have to do bitmap arithmetic before giving you the final value.