Replying to a message from: Synametrics Support

UserConfig.xml is not part of the installation package. Instead, it gets created as you create users in Xeams. Moreover, you should never re-install Xeams unless you first backup your configuration.

The RPC error you're getting is not because of DNS. It is happening because:

  1. Some Javascripts have been cached by the browser and do not match with the server's copy. Click F5 in the browser to see if that takes care of the problem.
  2. Perform a manual update following instructions on https://www.xeams.com/manuallypatching.htm

Contact our support department via email (support@synametrics.com) if the problem persists.