Replying to a message from: Synametrics Support

I just replied to your email besides pasting my answer here.

We're not able to recreate this problem on our end. There is no need for you to encode your input. Xeams does that in the background.
 
I have created a small video demonstrating that you should be able to add a body filter and search that in incoming emails. Please download the video from https://shares.synametrics.com/app?operation=pubopp&id=1610984543071X47A23A87A62MtZ9w