Replying to a message from: Synametrics Support

Global and User repositories work independently. Deleting a message from user's repository does not affect the global repository. There are two ways to delete messages from the global repository:

  • Number of retention days expire and Xeams will delete the messages
  • An administrator who has access to the disk removes the *.eml file from the disk

The only way to delete messages from User's repository is:

  • Through an IMAP or POP3 server
  • An administrator having access to the disk removes the user's account from $INSTALL_DIR\UserRepository folder