Hello KY,

What we recommend doing is first backup your existing Xeams.  Once it's backed up, if possible, install it temporarily on a Windows machine or any other machine and try to restore your backup there.  If your temporary Xeams recognizes all of the files and the emails look good, then remove the existing Xeams on your QNAP and install the package from us.

Just to be safe, we have documentation on moving Xeams from one machine to another here: https://www.xeams.com/movexeams.htm

Following the same instructions, you can maintain full functionality after uninstalling Xeams.

If you have any other questions or need some support with this issue, send an email to our Support department at support@synametrics.com.

Synametrics Technologies