I am sorry to learn you're running into this problem. Could you please try the following:

• Connect to your QNAP using SSH
• Change the current directory to /share/CACHEDEV1_DATA/.qpkg/Xeams/logs
• Check for errors in Xeams.log file towards the end. If you don't see any errors, that means the web server is up

Try contacting us via email and send us the log file (Xeams.log) if you cannot figure it out on your own. Send it to support@synametrics.com