Xeams Update sylvain robert
    Xeams Update Synametrics Support

From: sylvain robert
Date: 12/13/19 9:17 AM
Topic: Xeams Update
Type: General Discussions
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Good Morning,

 

I have several issue installing XEAMS on a Qnap with the package downloaded from your Website. I'll ask question later.

But before  I want to be sure I have the latest version. So I press on the Check update menu choice, the download has completed, I wait a minute before restarting and I'm still at version 7.0 build 6081. Tried several time same result

 

I can't apply the latest version what do I do wrong ?

Any hint will be appreciated ! 

 

Qnap TX-470 pro Firmware 4.3.6.1154

Best Regards,

Sylvain 

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From: Synametrics Support
Date: 12/16/19 1:36 PM
Topic: Xeams Update
Type: General Discussions
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Hello Sylvain,

We have a KB article that talks about all of the common issues that occur during updating.  I recommend Checking out this page to see if there is a solution: https://www.xeams.com/ts-auto-update.htm

If you still have a problem, reach out to our support department at support@synametrics.com or give us a call at 609-750-0007 and they can certainly assist with this issue.  

 

 

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