An attached file contains a tricky name to avoid detection Tommy
An attached file contains a tricky name to avoid detection Synametrics Support
An attached file contains a tricky name to avoid detection Andrea Giuliani
An attached file contains a tricky name to avoid detection Synametrics Support
| From: | Tommy |
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| Date: | 6/29/20 1:55 AM |
| Topic: | An attached file contains a tricky name to avoid detection |
| Type: | General Discussions |
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How to disable tricky name detection of attached file?
The header shows as below,we know it's format not correct,seems one more " there,but as it is from big company tencent,we can not ask them to amend the email format. Content-Type: application/pdf;
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| From: | Synametrics Support |
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| Date: | 6/29/20 9:15 AM |
| Topic: | An attached file contains a tricky name to avoid detection |
| Type: | General Discussions |
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The "Tricky name" is actually the Virus Detector filter in Xeams, which looks for many things and tricky file name is one of them. I would not recommend disabling the Anti-virus filter. Instead, whitelist this particular sender with enough score to offset the score for the virus filter.
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| From: | Andrea Giuliani |
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| Date: | 8/1/22 9:05 AM |
| Topic: | An attached file contains a tricky name to avoid detection |
| Type: | General Discussions |
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I have the same problem. Have you solve? |
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| From: | Synametrics Support |
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| Date: | 8/1/22 9:20 AM |
| Topic: | An attached file contains a tricky name to avoid detection |
| Type: | General Discussions |
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Andrea, Please contact our support via email. We will need a sample email from your end to see why is this happening. First, click Tools/Contact Support from your Xeams web interface to send us a message. Once a support ticket is created, use the method specified https://www.xeams.com/forward-sample-to-support.htm to send us a sample.
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