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Document ID: 5326
Subject: Submitting Sample Emails to Support
Creation date: 11/22/19 8:13 AM
Last modified on: 1/14/22 4:08 PM

Forwarding Email Samples to Support

Occasionally, we may ask you to submit email samples to our support team for further analysis. Please use the following method to submit your samples:

  • Log in as admin to your web interface
  • Search the desired message. Click here for searching tips.
  • Click the subject of the message to open it in the web interface
  • Click Forward To &rarrow; Support. See image below.

  • The following page will prompt you for a ticket number. Copy that from the email communication you've had with our support department.

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