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Document information

Document ID:	5326
Subject:	Submitting Sample Emails to Support
Creation date:	11/22/19 8:13 AM
Last modified on:	11/22/19 8:18 AM

Forwarding Email Samples to Support

Occasionally, we may ask you to submit email samples to our support team for further analysis. Please use the following method to submit your samples:

• Log in as admin to your web interface
• Search the desired message. Click here for searching tips.
• Click the subject of the message to open it in the web interface
• Click Forward To &rarrow; Support. See image below.
  
  
• The following page will prompt you for a ticket number. Copy that from the email communication you've had with our support department.

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