Product » Xeams » Knowledge Base
Document information
Document ID: | 5326 |
---|
Subject: | Submitting Sample Emails to Support |
---|
Creation date: | 11/22/19 8:13 AM |
---|
Last modified on: | 11/22/19 8:18 AM |
---|
Forwarding Email Samples to Support
Occasionally, we may ask you to submit email samples to our support team for further analysis. Please use the following method to submit your samples:
- Log in as admin to your web interface
- Search the desired message. Click here for searching tips.
- Click the subject of the message to open it in the web interface
- Click Forward To &rarrow; Support. See image below.
- The following page will prompt you for a ticket number. Copy that from the email communication you've
had with our support department.
Add a comment to this document
Do you have a helpful tip related to this document that you'd like to share
with other users? Please add it below. Your name and tip will appear at the
end of the document text.