Document information

Document ID: 4677
Subject: Rebuilding Search Indexes
Creation date: 12/14/15 4:35 PM
Last modified on: 8/13/18 10:30 AM

Rebuilding Searching Indexes

When message arrive in Xeams a search index is created in the background. This allows users to search for older messages a lot faster. Occasionally, you have to rebuild these indexes, which occurs when:

  • You manually move email files from an older Xeams
  • Too many emails are deleted from one category
  • You see errors in Xeams.log indicating search index is corrupted
Rebuilding index may take a long time. Additionally, you have to bring down the SMTP servers in Xeams so no emails are being received while the server is rebuilding indexes.

Steps to rebuild

  • Do this on Sunday or when email traffic is light
  • Login to the web interface as admin
  • Temporarily disable SMTP servers (Regular as well as Proxy)
  • Restart Xeams so existing indexes are flushed and closed
  • Login again as admin
  • Click the Home link. This should display the URL in the browser ending with operation=60.
  • Manually change the URL from operation=60 to operation=185. The final URL should look like


  • Hit ENTER key after changing the operation
  • The amount of time it takes for rebuilding index depends upon the number of emails in your repository.

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