hello, I'm seeing quite a lot of these messages in the log:

2026-01-08 15:35:48,232 ERROR rulesengine.f - A message sent from xxx@yyy.com(a.b.c.d) exceeds the parsing message threshold (7003346 bytes). Xeams will allow it without checking it
2026-01-08 15:35:48,232 INFO rulesengine.f - Unable to find a file that was just saved. File name: 00001_0_20260108_6955191.eml, type: 1

is is possible to turn off and change so it's not impacting performance? Trying to access missing files can't be good?

These are two separate error messages. The first says that you received an email larger than 7MB, and Xeams skipped parsing that message. Go to Filter Management > Message Size and increase the Maximum actionable size value. However, keep in mind that memory usage increases as you increase this value. Therefore, do not specify a very large value in this field.

Now, regarding the second message. Xeams saves every incoming email to a temporary folder while it processes it for junk. You see this error if that file was somehow removed from the disk by an external process, such as anti-virus software. Check the logs of your anti-virus software to see if that removed this file.

ok thanks, happy to leave the first issue/notification. The second with the error though, I'd like to try to get to the bottom of. I'm told we don't have a virus scanner running, and certainly nothing that would remove the files like this. Is there anything we can do to monitor/discover what's going on here?

I'm curious the two messages are always linked/appear together -the exceeds parsing length/file not found, could they be associated? I don't see any 'hanging' items regarding "unable to find a file.."

Adrian,

Go to Server Configuration > Message Retention. What is the value for the fields on that page? Are any values set to 0 or to a negative number? If so, set them to a value greater than 0.

If that does not fix the problem, please contact us via email.