|Subject:||Troubleshooting Disappeared Emails|
|Creation date:||7/21/20 7:31 AM|
|Last modified on:||7/21/20 8:27 AM|
There are two variations of such problem:
The most probable reason for such problem is deletion threshold. In other words, you have one or more rules with very high score that takes the message beyond deletion threshold causing Xeams delete the message.
Try the following
DeletedEmails.logand confirm you don't see your message in there. Emails scoring higher than the deletion threshold will be logged in that log.