|Document ID: ||4674|
|Subject: ||Trusted domains|
|Creation date: ||12/14/15 4:35 PM|
|Last modified on: ||8/13/18 3:51 PM|
Consider a domain trusted if you think you will never get a junk message from that domain. Domains that are trusted in Xeams MUST expose an SPF record
in their DNS server.
Adding a trusted domain is much better than white listing a domain. SPF prevents forgery therefore, if someone forges a trusted domain, Xeams will know and will take appropriate action. White listing a domain does not stop forged emails.
How to add trusted domains
There are two ways:
- Locate the desired email in the Message Repository that went incorrectly into Junk and mark the message Good.
- Select Trust Domain on the next screen and save.
- The actual domain will only be added if an SPF record is published for the sender's domain
- Log in as admin
- Select Sender Policy Framework under Filter Management.
- Click the link for Manage Trusted Domains
- Add verizon.net as a domain
- Click Save
Which domains can I add to this list?
You can only add domains that have an SPF record published. Adding a domain that does not have an SPF record in their DNS server
won't have any affect - meaning Xeams won't be able to assign a score to those emails. Refer to this document
to see how to check if a domain publishes and SPF record.
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