Testing communication » Troubleshooting inbound
How to ensure if a message is saved in the repository
Once a message is assigned a score, it gets saved in the message repository
. You can search for desired messages in the repository using the Admin Console.
The easiest way to see if a message is saved in the repository to is to click Message Repository
on the main menu.
Messages can be found using two methods:
- Clicking on one of three links that appear on the top. Shown in the image on the right.
- Searching messages
When you click on the links, Xeams will display every message that is received by the system in the last 3 days.
IMPORTANT: Although you can search messages in the repository, the search indexes are created at a 10 minute interval. Therefore, you may not see messages right away if you are searching them.