|Troubleshooting outbound email problems
|12/14/15 4:35 PM
|Last modified on:
|4/7/22 11:05 AM
|John, an in-house user, composes an email to
firstname.lastname@example.org. This message goes from John's Outlook to his corporate email server, which is
MS Exchange in this example. If something goes wrong at this stage, John will see an error message in his Outlook.
If you're using Xeams in Stand-alone mode, Outlook will have to be configured to send its messages directly to Xeams. In this case, Hop #1 and #2 are same. Click here for instructions on how to configure Outlook.
|If something goes wrong at this stage, emails will get queued on your corporate email server, such as Exchange. You will not see
the message sent by John in Xeams. Confirm Xeams is running and is successfully listening on port 25 for incoming traffic. You could
also see SMTP communication between Exchange and Xeams in
|You will the message sent by John in Live Monitor as well as in the Message Repository. However, they will get stuck in the Outbound Queue of Xeams.
Go to Manage Outbound Queue under Message Repository to confirm this.
Following tips will help you troubleshoot emails stuck in the queue:
If the see the message in
OutboundAuditTrailSuccess.log, that guarantees Xeams has been able to successfully deliver the message
and now the ball is in the other server's court. The receiving server will have their own filtering mechanisms and may decide to block your
We recommend you run Tools/Diagnostic Check - Outbound and confirm your Xeams is configured correctly to send out-bound messages.
Posted by David Johnson on 5/26/16 11:00 PM
Do you have a helpful tip related to this document that you'd like to share with other users?